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Refund & Return Policy

Last updated: 26 August 2026

1. Before you order

Please check your order carefully before paying — quantities and delivery address. Because these are consumable alcohol products, we're more limited in what we can accept back than a typical retailer.

2. Order cancellation before dispatch

If you need to cancel, contact us as soon as possible after paying. If your order hasn't been dispatched yet, we can cancel it and refund you in full. Once it's out for delivery, see Section 3 instead.

3. Damaged, defective, or incorrect items

If an item arrives damaged, is faulty, or doesn't match what you ordered, please contact us as soon as possible, preferably within 48 hours of delivery, with a photo of the item and your order number. We'll arrange a replacement or refund for the affected item once we've confirmed the issue. Nothing in this policy affects your rights under applicable Singapore consumer protection laws.

4. What we can't accept back

For food-safety and regulatory reasons, we can't accept returns of alcohol that has been opened, or returns based on a simple change of mind, once an order has been delivered.

5. How refunds are processed

Approved refunds are issued back to the card or payment method you used to pay, via Stripe. Depending on your bank, it can take 5–10 business days to appear on your statement after we issue it. We don't refund to a different payment method or as store credit.

Delivery fees are refunded only if the entire order is cancelled or the issue was our error (e.g. we sent the wrong item or it arrived damaged in transit).

6. Order errors on our side

If we're out of stock on something after you've paid, we'll contact you and refund that item — you won't be charged for anything you don't receive.

7. How to request a refund

Contact us on WhatsApp +65 9868 0555 with your order number and a description of the issue (and a photo, if it's about a damaged or wrong item). We'll confirm what happens next by reply.